N.Ireland, Mobalpa Kitchen
Live in Northern Ireland, purchased a Mobalpa Kitchen, thinking and being assured the greater expense was for a high end product, that would do me a lifetime with an outstanding guarantee. Fit out took 5 months, started July 2016 and the last cupboard front only arrived from France in December 2016. Cupboards are not closing properly, and the front of my doors are all cracking and chipping off, which is absolutely unacceptable. I have had to contact the French office and sent them pics, to be told out of guarntee and this is the email I received “
We have looked at all the photos and we can see that the furniture has deteriorated abnormally due to incorrect use. Our furniture does not deteriorate to this extent in such a short period with numerous chips in the surface”. I have no idea what exactly incorrect use of a kitchen is, but my last kitchen lasted me 25 years and was taken out without a mark. Absolutely disgusted with how my Mobalpa kitchen looks and how I have been treated.
Date of experience: 26 April 2023